Medical specialties
Primary and family care
Surgical and procedural
Dental, DME and labs
Revenue cycle · one rate
Front end · before the visit
Patients, insight and growth
Clinical documentation
Revenue operations
Voice automation
Patient billing services · E-statements · Text-to-pay · Payment plans
PhysiAssist sends patients a clear statement within 48 hours of the insurance payment, by text and email, with a link to pay online. We set up payment plans under your policy and answer patients' billing questions the same business day, in English and Spanish.
Patient payment plan calculator
Try itMonthly
Plan
Paid off
Plan terms follow your practice's financial policy
The basics
Patient statement services, also called patient billing services, bill patients for the balance they owe after insurance, such as deductibles, copays and coinsurance, and collect it. A modern service sends electronic statements by text and email, takes payment online, offers payment plans and answers patients' questions.
A clear balance by text and email within 48 hours of insurance payment.
A secure link to pay by card or bank account, with no login required.
Set up under your financial policy, with reminders before each payment.
Questions answered the same business day, in English and Spanish.
What we do
| Task | What we do | Our standard |
|---|---|---|
| Statement | Balance after insurance, explained line by line | Sent within 48 hours of insurance payment |
| Text and email | Secure message with a link to view and pay | No portal account needed |
| Online payment | Card or bank account, posted to the patient's account | Posted and reconciled |
| Reminders | Scheduled reminders for open balances and plan payments | Under your financial policy |
| Payment plans | Plans set up, tracked and reminded | Every plan followed to the last payment |
| Helpline | Phone and message support for billing questions | Returned the same business day, English and Spanish |
| Final notices | Last notice before any further action | Nothing sent to collections without your approval |
How it works
Patient statements run off the same posted payments our billing team works every day.
Insurance payment and adjustments are posted, so the patient share is correct.
An e-statement goes out by text and email within 48 hours.
Patients pay online or set up a plan; reminders follow on schedule.
Our helpline answers questions the same business day, in English and Spanish.
Patient financial experience
Patients pay faster when the bill is clear and paying takes one tap. Your staff stop fielding balance questions, and every payment is posted back to the account.
The systems we work in every day
We log in to your system; nothing about it changes for your team.
Claims, rejections and remittances worked through your clearinghouse.
Submissions, status checks and renewals in each payer's own portal.
Pricing
Patient statements is quoted per practice, in writing, based on statement volume and the services you choose.
It can run on its own or alongside our core billing service, which is priced at 2.8% to 5% of net collections and covers coding, claim submission, payment posting, denials and AR follow-up.
See how pricing works →Patient statement services send patients a clear bill for what they owe after insurance pays, collect the payment and answer their billing questions. They cover e-statements, text-to-pay, payment plans and a patient billing helpline.
Within 48 hours of the insurance payment being posted. A prompt statement, while the visit is still fresh, is the one patients are most likely to pay.
Patients receive a secure text or email with their balance and a link to pay online by card or bank account. No portal account or paper is needed, and reminders follow on a set schedule.
Yes. We set up plans under your practice's financial policy, send each payment reminder and track every plan to the final payment.
Our patient billing helpline, in English and Spanish. Patient calls and messages are returned the same business day.
Our statements are electronic, sent by text and email with online payment. Tell us if part of your patient base needs another option and we will include it in your quote.
They follow your practice's policy: reminders, a payment plan offer and a final notice. We do not send accounts to collections without your approval.
Patient statement services are quoted per practice, in writing, based on statement volume and the services you choose.
Tell us your monthly statement volume and we will send a written quote.