Medical specialties
Primary and family care
Surgical and procedural
Dental, DME and labs
Revenue cycle · one rate
Front end · before the visit
Patients, insight and growth
Clinical documentation
Revenue operations
Voice automation
Patient access services · Front desk · Eligibility · Scheduling
PhysiAssist runs the front end of your revenue cycle: patient calls, scheduling and reminders, registration and intake, and insurance eligibility verified days before the visit. Fewer empty slots, fewer eligibility denials, and a front desk that answers in English and Spanish.
Front-desk revenue leak estimator
Try itNo-shows
Eligibility
Per year
Your inputs only; nothing is stored or sent
The basics
Patient access services are the front-end revenue cycle tasks completed before and at a visit: answering patient calls, scheduling and reminders, registration and intake, insurance eligibility and benefits verification, and estimating what the patient owes. Errors here, such as wrong insurance, inactive coverage or missing referrals, cause a large share of claim denials later.
Patient calls answered live within 30 seconds, including after hours.
Booking, confirmations, reschedules and reminders that cut no-shows.
Demographics, insurance cards and forms captured before arrival.
Coverage, network status and patient share verified 3 business days out.
What we do
| Task | What we do | Our standard |
|---|---|---|
| Inbound calls | Live answering for appointments, questions, refills routing and messages | 30 seconds to answer, under 3% abandoned |
| After-hours line | Evening and weekend answering with urgent routing to your on-call | A person, not a voicemail box |
| Scheduling | Book, confirm, reschedule and backfill cancellations from a waitlist | Your templates and visit rules |
| Reminders | Appointment reminders and confirmations by call and text | Every scheduled visit |
| Registration and intake | Demographics, insurance cards, consent and intake forms | Complete before the patient arrives |
| Eligibility and benefits | Coverage, plan, network, copay, deductible, coinsurance, COB | 3 business days ahead; same day for add-ons |
| Referrals and authorizations | Flag visits that need a referral or prior authorization | Caught before the visit, not after the denial |
How it works
We work inside your practice management system and phone setup, under your rules.
We learn your providers, visit types, templates, payers and call scripts.
Access to your PM system and phone line, with secure, HIPAA-compliant workflows.
Calls and scheduling first, then intake and eligibility, so nothing drops.
Answer times, abandoned calls, no-shows and eligibility denials, tracked and visible to you.
Front end of the revenue cycle
Coding and follow-up cannot fix a claim sent to the wrong payer. Patient access gets the details right before the visit, and our billing team takes it from there.
The systems we work in every day
We log in to your system; nothing about it changes for your team.
Claims, rejections and remittances worked through your clearinghouse.
Submissions, status checks and renewals in each payer's own portal.
Pricing
Patient access is quoted per practice, in writing, based on call and visit volume, hours of coverage and the tasks you hand over.
It can run on its own or alongside our core billing service, which is priced at 2.8% to 5% of net collections and covers coding, claim submission, payment posting, denials and AR follow-up.
See how pricing works →Patient access services are the front-end tasks that happen before and at the visit: answering calls, scheduling, reminders, registration and intake, insurance eligibility and benefits verification, and collecting the patient's share. They decide whether a claim can be paid before it is ever coded.
Inbound patient calls, scheduling, confirmations and reschedules, appointment reminders, new patient registration and intake, insurance card capture, and eligibility and benefits verification. Your clinic staff keep check-in and the patient in the room.
Calls are answered within 30 seconds, with under 3% abandoned. Industry norms are closer to 45 to 60 seconds and 5% to 8% abandoned.
Yes. Coverage includes your business hours plus extended evening and weekend answering, so patients reach a person instead of a voicemail box.
Three business days before every scheduled visit, and the same day for add-on and walk-in appointments. Most practices check 24 to 48 hours ahead or at check-in, which leaves no time to fix a problem.
Active coverage, plan type, in-network status, copay, deductible and coinsurance remaining, referral and prior authorization requirements, and coordination of benefits when a patient has more than one plan.
Yes. Our front-desk and patient billing team supports patients in English and Spanish.
Patient access services are quoted per practice, in writing, based on call volume, visit volume, hours of coverage and the tasks you hand over.
Tell us your call and visit volume and we will send a written quote.